Stay connected every minute of every day

A practical emotional wellbeing support app for parents in need.

To access support, download the Sonder App and select “new user”. Enter your email and when prompted for your access code, use code GIDGET. Once activated, you’ll have 24/7 support at your fingertips.

YvetteMum

I like the features of the App and how there is someone available to talk. I also really like how there are features to track my journey, and someone to check in on me. It is really easy to navigate.

MarieMum

This App truly delivers on its promise. I have used the chat functionality multiple times now and every the Sonder team are very swift to reply. They even check on me the following day to make sure I am ok and had all the information and support I required.

PatriciaMum

The track my journey feature gives me peace of mind knowing that no matter where I am there is someone to make sure I am ok and there immediately if I need help. As a new Mum to have a support service like this at my fingertips is invaluable.

LouiseMum

I’ve been sent some really helpful info about PNDA since I downloaded the app. Knowing I can chat to someone any time of the day, who can direct me to a service if I need more help is really reassuring.

How it works

The Gidget Perinatal Support Centre: Powered by Sonder is a 24/7 safety and wellbeing support service, linking expectant and new parents to a dedicated support centre via an app.

24/7 help

Tap ‘Get urgent help‘ to access Sonder’s support team to assist you remotely or in-person for a range of health, safety and wellbeing issues. When you confirm you need urgent help, the team will be in touch immediately.

Help Centre

This is where all of the resources related to perinatal support live. You can find the help centre by tapping the menu button in the top left hand of the home screen and tapping on ‘Help Centre‘.

Chat

Our home screen displays a selection of topics. Simply tap on a button to start chatting with a Sonder support specialist. If you don’t see your topic listed, type your query directly in the ‘Chat with us 24/7‘ box.

24/7 expert support

We can help with...

  • Perinatal mental health
  • Navigating new parenthood
  • Pregnancy and preparing for birth
  • COVID-19 concerns
  • Medical issues
  • Safety
  • Urgent help
  • Loneliness and isolation
  • Sleep concerns
Get access in under 5 minutes

How do I get started?

1

Download Sonder

2

Sign up to a Sonder account

You will need to supply your name, email and phone number and a special access code 'GIDGET'.
3

Access support

You now have full access to Sonder support. The service is free for parents who put in the 'GIDGET' access code.

FAQs

Who can access the Gidget Perinatal Support Centre?

All expectant and new parents who reside in NSW, as well as all Gidget Foundation Australia NSW clients, are offered access to Sonder.

How much does it cost?

Access to the Gidget Perinatal Support Centre service, is free of charge for all expectant and new parents in NSW.

How is the service free?

This is only possible due to the generosity of the NSW government who have funded the program for a pilot phase which will conclude on 30 June 2021.

How do I access the app?

You can download the Sonder app from your preferred app store.

Why do I need to download an app?

Downloading the Sonder app will provide you access to the multi-lingual Gidget Perinatal Support Centre. Through the app, you will get access to Gidget content and other PNDA support information, receive push notifications, and have access to 24/7 chat with nurses and other specialists in the support centre in Sydney. The support centre can help with any safety, medical or mental health questions or concerns; and in certain circumstances can result in a visit from a member of the in-person Sonder support network.

How quickly will I get a response?

All chats and calls are answered within 60 seconds, and you will be speaking to the Sonder nurses within minutes. Depending on the matter at hand, the Sonder support centre will immediately connect you to the most appropriate support pathway and/or deploy one of their people to you – usually within 20 minutes.

Is the person who helps me trained?

The Sonder support centre is staffed by registered nurses and other experienced emergency specialists, who are all trained by Mental Health Australia. The in-person network comprises a mix of ex-emergency services personnel, clinicians and social workers. 

Are they trustworthy?

All in-person support personnel are carefully recruited and sustained and are validated under WWVP. The network has been established for four years and provides regular in-person support for over 150, 000 members.

What can I talk about?

You can engage the Sonder team about any safety, medical or mental health issues. Sonder will listen and assess the situation, and then connect you to the right kind of support as needed.

Do you talk to the same person each time?

Not always, but the Sonder team is very close knit, and will be consistent and genuine in every interaction.

What do I do in an emergency?

If you’re in an emergency or you’re not sure, you can still call Sonder. Sonder will help you work out what you need and can contact emergency services on your behalf as required. Sonder can also send in-person support, with or without emergency services as appropriate.

Who is Gidget Foundation Australia?

Gidget Foundation Australia is a not for profit organisation that provides programs to support the emotional wellbeing of expectant and new parents. 

The Gidget Foundation was named after a vibrant and joyful mother, who suffered from unrecognised postnatal depression. Her nickname was ‘Gidget’. The Foundation evokes Gidget’s warmth and lively spirit. Established by her friends and sisters, the organisation has grown and is now supported by passionate individuals, community leaders, health professionals, businesses and government. 

New babies bring delight along with challenges. Nearly 1 in 5 mothers and 1 in 10 fathers will suffer perinatal depression and anxiety; that’s around 100,000 Australians each year.

Who is Sonder?

Sonder believes that everyone should have access to help and support in moments they feel unsafe or uncertain. Sonder is on a mission to prove no matter the help you need, there are people out there with the right skills and experience to help you pursue your life with confidence.

We’re ready to help whenever you need

To access support, download the Sonder App and select “new user”. Enter your email and when prompted for your access code, use code GIDGET. Once activated, you’ll have 24/7 support at your fingertips.