“I like the features of the App and how there is someone available to talk. I also really like how there are features to track my journey, and someone to check in on me. It is really easy to navigate.”
“This App truly delivers on its promise. I have used the chat functionality multiple times now and every the Sonder team are very swift to reply. They even check on me the following day to make sure I am ok and had all the information and support I required.”
“The track my journey feature gives me peace of mind knowing that no matter where I am there is someone to make sure I am ok and there immediately if I need help. As a new Mum to have a support service like this at my fingertips is invaluable.”
“I’ve been sent some really helpful info about PNDA since I downloaded the app. Knowing I can chat to someone any time of the day, who can direct me to a service if I need more help is really reassuring.”
How it works
The Gidget Perinatal Support Centre: Powered by Sonder is a 24/7 safety and wellbeing support service, linking expectant and new parents to a dedicated support centre via an app.
Tap ‘Get urgent help‘ to access Sonder’s support team to assist you remotely or in-person for a range of health, safety and wellbeing issues. When you confirm you need urgent help, the team will be in touch immediately.
This is where all of the resources related to perinatal support live. You can find the help centre by tapping the menu button in the top left hand of the home screen and tapping on ‘Help Centre‘.
Our home screen displays a selection of topics. Simply tap on a button to start chatting with a Sonder support specialist. If you don’t see your topic listed, type your query directly in the ‘Chat with us 24/7‘ box.
24/7 expert support
We can help with...
- Perinatal mental health
- Navigating new parenthood
- Pregnancy and preparing for birth
- COVID-19 concerns
- Medical issues
- Urgent help
- Loneliness and isolation
- Sleep concerns
Get access in under 5 minutes
How do I get started?
All expectant and new parents who reside in NSW, as well as all Gidget Foundation Australia NSW clients, are offered access to Sonder.
Access to the Gidget Perinatal Support Centre service, is free of charge for all expectant and new parents in NSW.
This is only possible due to the generosity of the NSW government who have funded the program for a pilot phase which will conclude on 30 June 2021.
Downloading the Sonder app will provide you access to the multi-lingual Gidget Perinatal Support Centre. Through the app, you will get access to Gidget content and other PNDA support information, receive push notifications, and have access to 24/7 chat with nurses and other specialists in the support centre in Sydney. The support centre can help with any safety, medical or mental health questions or concerns; and in certain circumstances can result in a visit from a member of the in-person Sonder support network.
All chats and calls are answered within 60 seconds, and you will be speaking to the Sonder nurses within minutes. Depending on the matter at hand, the Sonder support centre will immediately connect you to the most appropriate support pathway and/or deploy one of their people to you – usually within 20 minutes.
The Sonder support centre is staffed by registered nurses and other experienced emergency specialists, who are all trained by Mental Health Australia. The in-person network comprises a mix of ex-emergency services personnel, clinicians and social workers.
All in-person support personnel are carefully recruited and sustained and are validated under WWVP. The network has been established for four years and provides regular in-person support for over 150, 000 members.
You can engage the Sonder team about any safety, medical or mental health issues. Sonder will listen and assess the situation, and then connect you to the right kind of support as needed.
Not always, but the Sonder team is very close knit, and will be consistent and genuine in every interaction.
If you’re in an emergency or you’re not sure, you can still call Sonder. Sonder will help you work out what you need and can contact emergency services on your behalf as required. Sonder can also send in-person support, with or without emergency services as appropriate.
Gidget Foundation Australia is a not for profit organisation that provides programs to support the emotional wellbeing of expectant and new parents.
The Gidget Foundation was named after a vibrant and joyful mother, who suffered from unrecognised postnatal depression. Her nickname was ‘Gidget’. The Foundation evokes Gidget’s warmth and lively spirit. Established by her friends and sisters, the organisation has grown and is now supported by passionate individuals, community leaders, health professionals, businesses and government.
New babies bring delight along with challenges. Nearly 1 in 5 mothers and 1 in 10 fathers will suffer perinatal depression and anxiety; that’s around 100,000 Australians each year.
Sonder believes that everyone should have access to help and support in moments they feel unsafe or uncertain. Sonder is on a mission to prove no matter the help you need, there are people out there with the right skills and experience to help you pursue your life with confidence.
Want to print and share the app with someone?
If you’re a GP or nurse, in a mothers group or somewhere else where you would like to share the app with others, you can download our PDF resources to print and share in your office or meeting.
Supported by a unique partnership
of experts and government
Our service is unique in that it combines the expertise of PNDA experts from the Gidget Foundation, the response and support processes of Sonder, and the funding and support of the NSW government, to provide you the best 24/7 support available today.
Watch the video of our launch in 2020 to learn more about the organisations behind the service and how they are working together to help you.